PRIVACY POLICY 

We, snachoo.com owned by Snachoo Portal Est, organized and existing under the laws of Dubai, United Arab Emirates ("UAE") with trade license number 1032467, having its registered address at Al Diyar Building, Office 4-14, Sheikh Zayed Road, Al Wasl, P.O. Box 21338, Dubai, UAE and our affiliates ("us", "we", "our") respect the privacy of all our users and are committed to protecting personal data collected through www.snachoo.com. 

By accessing or using www.snachoo.com, you agree to the collection and use of information in accordance with this policy. 

Information We Collect 

We collect personal and transactional information from users to provide a secure and efficient experience. This includes: 

Information You Provide Directly 

  • Full Name 

  • Email Address 

  • Phone Number 

  • Delivery Address 

  • Payment Information (secured through third-party gateways) 

  • Documents for merchant/seller onboarding (e.g., trade license, Emirates ID) 

Information Collected Automatically 

  • IP Address and device type 

  • Browser and session data 

  • Cookies and similar tracking technologies 

  • Usage statistics (e.g., pages visited, time spent) 

How We Use Your Information 

Your information is used for the following purposes: 

  • To process orders and deliver products or services 

  • To verify identity and enable secure logins 

  • To manage accounts, purchases, returns, and customer support 

  • To communicate promotions, order status, or changes in terms 

  • To improve website functionality, user experience, and security 

  • To comply with UAE legal and regulatory obligations 

Sharing and Disclosure 

We may share your data only under the following conditions: 

  • With Sellers: Your name, contact, and delivery details may be shared with sellers to fulfill your orders. 

  • With Service Providers: We use third-party service providers (e.g., payment gateways, delivery partners) under strict confidentiality agreements. 

  • With Regulators: Where required, we may disclose data to government authorities or law enforcement under UAE law. 

  • Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred with notice. 

We do not sell or rent your personal data to third parties. 

Data Retention 

  • We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. 

  • Order and transaction data may be retained as required under UAE tax and commercial laws. 

  • You may request deletion of your personal data unless we are legally obligated to retain it. 

Security Measures 

We implement robust security measures to protect your personal data, including: 

  • SSL encryption 

  • Secure cloud hosting environments 

  • Role-based access control 

  • Regular system audits and vulnerability scans 

Despite our best efforts, no system is 100% secure. We encourage users to keep their login credentials confidential and to report suspicious activity immediately. 

Cookies and Tracking Technologies 

Snachoo.com uses cookies to enhance user experience, remember preferences, and analyze traffic. You may disable cookies via your browser settings, but this may affect functionality. 

Cross-Border Data Transfers 

Some of our service providers may be located outside the UAE. Where applicable, we ensure that your data is protected in accordance with UAE PDPL and any applicable international data transfer regulations. 

Children’s Privacy 

Snachoo.com is not intended for use by individuals under the age of 18 without parental consent. We do not knowingly collect data from minors. 

Updates to this Policy 

We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on the website. Continued use of the platform after such updates implies acceptance. 

Contact Us 

If you have any questions or concerns regarding this policy, please contact: 

Snachoo Portal Est 

Email: info@snachoo.com 

Phone: +97143970058 

Dubai, United Arab Emirates