PRIVACY POLICY

We, snachoo.com owned by Snachoo Portal Est, organized and existing under the laws of Dubai, United Arab Emirates ("UAE") with trade license number 1032467, having its registered address at Al Diyar Building, Office 4-14, Sheikh Zayed Road, Al Wasl, P.O. Box 21338, Dubai, UAE and our affiliates ("us", "we", "our") respect the privacy of all our users and are committed to protecting personal data collected through www.snachoo.com.

By accessing or using www.snachoo.com, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect personal and transactional information from users to provide a secure and efficient experience. This includes:

Information You Provide Directly

Full Name

Email Address

Phone Number

Delivery Address

Payment Information (secured through third-party gateways)

Documents for merchant/seller onboarding (e.g., trade license, Emirates ID)

Information Collected Automatically

IP Address and device type

Browser and session data

Cookies and similar tracking technologies

Usage statistics (e.g., pages visited, time spent)

How We Use Your Information

Your information is used for the following purposes:

To process orders and deliver products or services

To verify identity and enable secure logins

To manage accounts, purchases, returns, and customer support

To communicate promotions, order status, or changes in terms

To improve website functionality, user experience, and security

To comply with UAE legal and regulatory obligations

Sharing and Disclosure

We may share your data only under the following conditions:

With Sellers: Your name, contact, and delivery details may be shared with sellers to fulfill your orders.

With Service Providers: We use third-party service providers (e.g., payment gateways, delivery partners) under strict confidentiality agreements.

With Regulators: Where required, we may disclose data to government authorities or law enforcement under UAE law.

Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred with notice.

We do not sell or rent your personal data to third parties.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy.

Order and transaction data may be retained as required under UAE tax and commercial laws.

You may request deletion of your personal data unless we are legally obligated to retain it.

Security Measures

We implement robust security measures to protect your personal data, including:

SSL encryption

Secure cloud hosting environments

Role-based access control

Regular system audits and vulnerability scans

Despite our best efforts, no system is 100% secure. We encourage users to keep their login credentials confidential and to report suspicious activity immediately.

Cookies and Tracking Technologies

Snachoo.com uses cookies to enhance user experience, remember preferences, and analyze traffic. You may disable cookies via your browser settings, but this may affect functionality.

Cross-Border Data Transfers

Some of our service providers may be located outside the UAE. Where applicable, we ensure that your data is protected in accordance with UAE PDPL and any applicable international data transfer regulations.

Children’s Privacy

Snachoo.com is not intended for use by individuals under the age of 18 without parental consent. We do not knowingly collect data from minors.

Updates to this Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on the website. Continued use of the platform after such updates implies acceptance.

Contact Us

If you have any questions or concerns regarding this policy, please contact:

Snachoo Portal Est

Email: info@snachoo.com

Phone: +97143970058

Dubai, United Arab Emirates