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Return Policy

CANCELLATION, RETURN & REFUND POLICY 

CANCELLATION 

We understand that sometimes you may change your mind. This policy outlines the conditions under which orders can be canceled on Snachoo.com. 

1. Customer-Initiated Cancellations 

  • Orders can be canceled anytime before the item is shipped. 

  • Cancellations post-shipment will require the buyer to initiate a return request once the product is delivered. 

2. How to Cancel an Order 

  • Log into your Snachoo.com account. 

  • Go to "My Orders" and select the order you wish to cancel. 

  • Click on the “Cancel” button and select the reason for cancellation. 

3. Seller-Initiated Cancellations 

In certain situations, the seller may cancel the order, such as: 

  • Out-of-stock or discontinued items. 

  • Technical pricing or listing errors. 

  • Non-serviceable delivery locations. 

In such cases, you will be notified immediately and a full refund will be processed. 

4. Refund Timeline for Canceled Orders 

  • For prepaid orders: Refunds are issued within 5–7 business days to the original mode of payment. 

  • For COD orders: No refund is necessary. 

5. Exceptions 

  • Once the product is shipped, cancellation is no longer possible. 

  • Digital/downloadable products cannot be canceled once purchased. 

 

RETURN & REFUND 

At Snachoo.com, we strive to provide a seamless shopping experience. If you're not satisfied with a product, our return and refund policy ensures fair resolution, in accordance with UAE Consumer Protection Law (Federal Law No. 15 of 2020). 

1. Return Eligibility 

  • Products can be returned within 7 calendar days of delivery. 

  • To be eligible, the item must be: 

  • Unused and in the same condition as received. 

  • In original packaging with all tags, accessories, manuals. 

  • Accompanied by the original receipt/invoice. 

2. Items Not Eligible for Return 

  • Customized or made-to-order items. 

  • Perishable goods (e.g., food, flowers). 

  • Personal hygiene or health-related products once opened (e.g., cosmetics, undergarments). 

  • Digital goods once delivered (e.g., software keys). 

3. Refund Process 

  • After receiving the returned item, the seller will inspect it and notify you of the refund status within 3 working days. 

  • Upon approval, refunds will be initiated to the original payment method and completed within 7–10 business days. 

4. Return Costs 

  • If the return is due to seller fault (wrong, damaged, or defective item), return shipping is free. 

  • If the return is initiated for any other reason, the buyer may be responsible for return shipping. 

5. Damaged or Defective Items 

If you receive a damaged or defective product: 

  • Report the issue to our support team within 48 hours of delivery. 

  • Provide photographic or video evidence of the damage. 

  • We will offer a replacement or full refund depending on seller's confirmation.